FAQS

How does Boonify work?

Simply choose a card, gift, or voucher, personalise it if you'd like, add your recipient, and complete your payment. We take care of the rest, whether that's delivering a digital gift instantly or arranging delivery of a physical gift to your recipient's door.

Where is Boonify available?

Boonify is currently available in Nigeria, with plans to expand across Africa and to diaspora communities in the US and UK in the future.

Who is Boonify for?

Boonify is built for everyone who wants gifting made easy — urban millennials and Gen Z sending thoughtful surprises, diaspora families sending love back home, and corporate teams celebrating staff, clients, and partners.

What is an e-card?

An e-card is a digital greeting card that you can personalise with your message, images, video, music, and stickers, then send instantly to your recipient via email.

What is a physical card?

A physical card is a professionally printed version of your personalised Boonify card, delivered directly to your recipient's address. You can choose from different card sizes during checkout.

Can I customise my card?

Yes. Depending on the card, you can add names, images, videos, music, stickers, drawings, handwritten text, and your own message to make it truly personal.

Who prints and delivers physical cards?

Boonify handles printing and delivery for you. Last-mile delivery is managed through our trusted logistics partners.

How long does card delivery take?

Delivery time depends on the destination. You'll always see an estimated delivery date before you pay.

Can I schedule a card for a future date?

Yes. Use Pay Now, Ship Later to schedule delivery for the perfect moment.

Can I track my physical card?

Yes. You can follow your card's status in the Orders section at every stage, from processing to delivered.

What gift items can I send?

Boonify offers a wide range of gift items including flowers, fashion for men and women, health and beauty products, tech gadgets, and home and office picks.

Can I add a message to a gift?

Yes. Your personal message will be included with the gift.

Who handles packaging and delivery?

Boonify manages packaging and coordinates last-mile delivery to your recipient.

Can I schedule a gift?

Yes. You can choose a future delivery date at checkout with Pay Now, Ship Later.

Can I track a gift?

Yes. Track your gift's progress anytime in the Orders section.

Can I personalise my gifts and cards?

Yes. Depending on the item, you may be able to add personal messages, recipient names, images, video messages, music, custom designs, and other special touches.

What are video messages?

Video messages let you add a personal recording to your gift or card — a heartfelt touch that bridges distance and creates a memory that lasts.

What are AI message suggestions?

If you're not sure what to write, Boonify's AI can suggest heartfelt messages so you always find the right words.

What are Group Cards?

Group Cards let multiple people contribute messages and signatures to a single card, perfect for celebrating friends, family, colleagues, or loved ones together.

Can multiple people contribute to a Group Card?

Yes. Anyone you invite can add a message before the card is finalised and delivered. You simply share a link.

What is a leisure voucher?

A leisure voucher is a treat or experience — such as travel and tours, staycations, or health and wellness — that your recipient can redeem with one of our trusted partners.

What is a Boon Voucher?

A Boon Voucher is a Boonify gift voucher. Once received, it can be redeemed inside the Boonify app towards whatever your recipient chooses.

What's the difference between the two?

A leisure voucher is redeemed at a partner location or service, while a Boon Voucher is redeemed inside the Boonify app. You'll always see which type you're buying before checkout.

How do I redeem a voucher?

In the app, go to Profile → Wallet → + Boon Voucher and enter your code. Leisure vouchers are redeemed with the relevant partner according to the voucher's terms.

Do vouchers expire?

Expiry dates vary by voucher and partner. Any applicable expiry date is shown before purchase and redemption.

What is a Wishlist?

A Wishlist lets you save the gifts and products you'd love to receive, and share them with friends and family so they know exactly what to get you. You can add a cover image, a title, a description, an occasion, and a due date, then share a link across your platforms.

How do Reminders work?

Boonify helps you remember important dates like birthdays, anniversaries, graduations, and weddings. You'll get a reminder before the special day so you never miss a moment.

Can I sync my phone calendar?

Yes. You can sync your existing phone calendar with Boonify so all your important dates are captured automatically — no need to add them one by one.

Can I add multiple Reminders?

Yes. You can create reminders for as many people and occasions as you like, helping you stay organised all year round.

What is Pay Now, Ship Later?

Pay Now, Ship Later lets you purchase a gift today and schedule its delivery for a future date — perfect for birthdays, anniversaries, holidays, and other planned celebrations.

Can I schedule gifts in advance?

Yes. Depending on the item, you can choose a future delivery date during checkout.

Will my recipient know when I bought the gift?

No. Recipients only receive the gift on the scheduled delivery date, keeping the surprise intact.

What are your delivery partners?

Boonify coordinates last-mile delivery through trusted Nigerian logistics partners to get your gift where it needs to go.

How will I know the status of my delivery?

Your order moves through clear stages — Order Received, Processing, Ready for Delivery, Out for Delivery, and Delivered — and you can follow it in the Orders section.

What is the Boonify Wallet?

The Boonify Wallet lets you store eligible voucher balances, credits, and rewards that can be redeemed towards future purchases on the platform.

How do I use my wallet balance?

Choose "Pay with Wallet" at checkout. You can also combine your wallet balance with a card payment.

What payment methods are accepted?

Boonify accepts secure online payments through Paystack, including debit and credit cards (Mastercard, Verve, Visa) and bank transfers.

Why does Boonify charge a service fee?

Our service fee supports secure payment processing, platform maintenance, personalisation tools, customer support, delivery coordination, and continuous improvements that keep gifting simple and reliable. The fee is always shown before you pay.

Is my payment information secure?

Yes. Payments are processed through Paystack using industry-standard security. Boonify does not store your card details.

Will I receive an order confirmation?

Yes. A confirmation is sent once your order has been successfully placed and payment received.

Can I change or cancel my order?

Orders can only be modified or cancelled before processing begins. Once a digital gift has been delivered or a physical order has entered fulfilment, changes may no longer be possible.

What happens if an item is out of stock?

If an item becomes unavailable, our team will suggest a replacement and wait for you to confirm before continuing with your order.

What happens if my gift cannot be delivered?

If there's a delivery issue, our support team will contact you and work with you to resolve it as quickly as possible.

How do refunds work?

If a refund applies, our team will review your request and process it in line with our Refund Policy. Refunds will be made directly into your Boonify wallet for future purchases.

Do I need an account to use Boonify?

Yes, an account lets you place orders and manage your wishlists, reminders, addresses, wallet balance, and gift history. You can sign up with your email, or use Google, Apple, fingerprint, or Face ID.

Can companies sign up?

Yes. Companies can create a business account to manage corporate gifting for staff, clients, and partners.

How is my personal information protected?

We take privacy and security seriously and protect your information in line with our Privacy Policy and applicable Nigerian data protection law.

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Video coming soon.

Video coming soon.

Video coming soon.

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How can I contact support?

You can reach our support team through the in-app Help Centre, live chat, or by emailing support@boonifyworld.com.

How quickly will support respond?

Response times may vary, but our team aims to get back to you as quickly as possible during business hours.

I still need help. What should I do?

Open the in-app chat or email our support team at support@boonifyworld.com.